Returns Policy


Refund Policy


Returns

We only accept returns and refunds for items that are damages or faulty on arrival.

To be eligible for a return, you must email us a clear photo of any damage to info@jaxsonandco.com.au or use our contact form.

We DO NOT accept returns for wrong sizes or change of mind, please see our sizing chart before purchasing to make sure you order the correct size.

Additional non-returnable items:
Gift cards
Downloadable software products

To complete your return, we require a receipt or order # or proof of purchase.

Refunds (if applicable)
We only provide refunds on items that are damaged on arrival. We do NOT issue refunds or exchanges for wrong sizes. We also do NOT issue refunds if you do not receive your parcel. Please make sure your address is correct before confirming your order.


Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@jaxsonandco.com.au 

We do NOT exchange wrong sizes so please make sure you read our sizing chart before making a purchase.



----